0.00 0 items

No products in the basket.

Terms and Conditions

Shipping Information and Returns

Thank you for shopping with us! We're excited to provide you with high-quality products. Here's everything you need to know about our shipping and returns process:

Shipping Locations:

We currently offer shipping within Ireland and to select international destinations. Please note that shipping rates and delivery times may vary depending on the destination.

Processing Time:

Orders are typically processed within 1-2 business days. Please allow for additional processing time during peak seasons or holidays.

Shipping Methods:

We offer a variety of shipping options for your convenience. Shipping methods available at checkout may include standard shipping, express shipping, and international shipping.

Shipping Rates:

Shipping rates are calculated based on the destination and the weight of your order.

Delivery Time:

Delivery times vary depending on the shipping method you choose and your location.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

International Shipping:

For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total.

Returns and exchanges:

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free returns and exchange process.

Return Eligibility:

To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition in which you received them. Please contact us within 14 days of receiving your order to initiate a return or exchange.

How to Initiate a Return or Exchange:

1. Contact our customer service team at [customercare@houseofhofu.com] within 14 days of receiving your order to request a return or exchange.

2. Provide your order number and details about the items you wish to return or exchange.

3. Our customer service team will guide you through the process and provide you with a return authorization.

Return Shipping:

You will be responsible for shipping the returned items back to us. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds and Exchanges:

Once we receive your returned items and inspect them, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be shipped out as soon as the returned items are received and inspected.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us at [customercare@houseofhofu.com]. We're here to assist you!

Frequently Asked Questions

What is SEAQUAL fabric?

SEAQUAL fabric is an innovative textile made from upcycled marine plastic waste. It's a sustainable material that helps combat ocean pollution.

How does buying SEAQUAL beachwear help the environment?

By choosing SEAQUAL beachwear, you're contributing to reducing plastic pollution in the oceans. Every purchase supports the removal of marine litter, making a positive impact on the environment.

How do I apply the perfume oil?

Apply a small amount of perfume oil to pulse points like wrists, neck, and behind the ears. The warmth of your body will help release the fragrance.

Are your perfume oils vegan and cruelty-free?

Yes, our perfume oils are both vegan and cruelty-free. We're committed to ethical and sustainable practices.

What is 100% plant based vegan leather?

This vegan leather is a sustainable and cruelty-free alternative to traditional animal leather. It's crafted from 100% plant based materials that replicate the texture and appearance of genuine leather. It is fully biodegradable

How do I care for my vegan leather bag?

To clean your vegan leather bag, simply wipe it with a damp cloth. Avoid using harsh chemicals, as they may damage the material.

Are the dyes used in my vegan leather bag eco-friendly?

Yes, the manufacturer uses eco-friendly dyes in their manufacturing process. This ensures that the colours remain vibrant while adhering to our commitment to sustainability.

Can I expect the same quality as traditional leather bags?

Absolutely. Our vegan leather bags are crafted with the utmost attention to quality and detail. Our goal is to offer you a luxurious and stylish accessory.

Can I return or exchange the products if I'm not satisfied?

We want you to be completely satisfied with your purchase. If you're not happy with your purchase, we offer a returns and exchanges process. 

Please refer to our Returns Policy for more information.

We hope these FAQs address your queries. If you have any more questions, feel free to contact our customer service team at [customercare@houseofhofu.com]. We're here to assist you!

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram